Quality HVAC Contractors: How Can I Find One?

When you have a home HVAC system that needs emergency repairs, routine maintenance, or even a complete replacement, it’s essential that you choose a qualified HVAC contractor, but this can be a daunting task. There are several important steps you can take to ensure that you hire the right professional for the job.

Do Your Research

An internet search can be a great way to eliminate any HVAC companies that aren’t on the up and up.

The websites of manufacturers of heating and cooling equipment will often have key details and contact information for quality HVAC contractors in your area. These websites can make it much easier for an individual to read customer reviews in order to find quality local contractors for their HVAC needs.

Air Conditioning Contractors of America (ACCA) is an organization dedicated to representing HVAC contractors; they have a database of their member contractors which can easily be searched. This organization gives accreditation to contractors as well as letter grades ranging from an A+ to an F, based on the information they can obtain, such as complaints the contractor has received from previous customers and/or the public.


Ask friends, family, and neighbors for a referral to an HVAC contractor they have used and trust. A referral is an excellent way for a homeowner to gain a bit of insight into what they might be able to expect from a specific HVAC contractor. Similarly, if you find a contractor you’re interested in using, ask them for a list of references that you can contact in order to get more information regarding their experience with the heating and cooling contractor. Homeowners can ask these references a variety of questions including whether the job was done on budget and if it was completed on time.

Read Reviews

A quick look at the number of review stars a contractor has received can be misleading. Do a quick search for something like “Furnace Repair,” or any similar searches to pull up reviews. Make sure that you read the comments and choose a contractor that has an excellent reputation for providing quality work, exceptional customer service, and a good value for your money.

  • Did the contractor take the problem seriously?
  • Did the contractor give the homeowner a clear explanation of the problem?
  • Did the contractor work to quickly, thoughtfully, and respectfully resolve the problem?

A homeowner might be able to get more insight into an HVAC contractor’s commitment to providing customer satisfaction just by reading through some reviews. You can find out if the contractor works to provide a fast solution or if they address problems professionally; this is a sign of a company interested in quality service.

What Should You Look For When Searching For An HVAC Contractor?

Many states require HVAC contractors to be licensed, insured, and bonded. This information is often available online. Once you schedule an appointment for HVAC service, there are some additional things you should pay close attention to:

Communication: Do you receive communication from the dispatcher or technician by phone, email, or text in the time leading up to your appointment? Do they give you timely updates of any schedule changes?

  • Punctuality: Does the HVAC technician arrive within the scheduled window of time?
  • Personal Appearance: Does the technician arrive looking like they are ready to get to work, or do they have a company uniform on?
  • Certifications: Many HVAC technicians have certifications through various organizations, like North American Technician Excellence (NATE), and patches designating these certifications can often be seen on the technician’s uniform. Does the uniform of your service technician have certification patches?
  • Patience: Does your service technician listen to concerns you have, or do they take the time to explain their findings and answer your questions clearly?
  • Thoroughness: Depending on what type of service appointment you’ve scheduled (whether it’s an emergency or something like a routine annual inspection), the service technician might perform a complete evaluation or inspection of your HVAC system. This is a process that can take a bit of time, and it should be thorough, not just a glance. Once the evaluation is complete, the HVAC technician should discuss with you any results that they find that might be of concern.
  • Documentation: Your service technician should give you written estimates as well as documentation of any work they have done.

A good HVAC technician will be professional, knowledgeable, courteous, pleasant, patient, and willing to provide answers to all of your questions. Keep in mind; they are a service-oriented company — it’s their job to ensure that you get the very best service possible. If there is anything you aren’t happy with, don’t hesitate to ask them to make it right.

Service and Value Expectations

When it comes to taking care of your home, it’s important to find value for your money. If you are planning to have a new HVAC system installed, it’s essential that you work with a licensed HVAC professional who stands behind the products and work they offer by providing a limited warranty. A contractor who can do the job right the first time can help eliminate the hassle of having to schedule repeat visits; they can also make sure that your HVAC system is functioning at its best.

Many HVAC contractors offer maintenance agreements that provide regularly scheduled maintenance for your HVAC system. These types of agreements can be a great investment. When you maintain your HVAC equipment properly, it can help ensure peak performance and efficiency, which will also extend the lifespan of your heating and cooling equipment.

Manufacturer Dealer Locator

Most manufacturers of HVAC equipment will provide tools to help homeowners find an independent dealer. For example, Goodman’s provides a list of independent HVAC contractors offering licensed HVAC services that are listed by type of service, location, and certification. These HVAC contractors typically offer a flexible, informative, and value-focused approach to buying, servicing, and maintaining heating and cooling equipment.

Before Calling An HVAC Service Company: Some Maintenance Tips

While you are waiting to make the call to a service agency, troubleshooting your air conditioner might get the cold air blowing again. It is a good idea to find out what could be wrong with your air conditioner even if you need to contact a technician.

Check the Power

Your AC unit might merely have a blown fuse or a tripped circuit if it is not turning on. Locate your electrical panel and determine whether any of the switches have shifted to the center position. If you notice a tripped switch, you might solve the problem by switching it off and on again. If none of the switches have been tripped, find the one, which operates your air conditioner. The switch might be market “furnace” in case you own a central air unit, as oftentimes the blower of the furnace is used to distribute cold air all over the house. Turning that switch off and on, might reset the connection and get your gadget to work. You should also check your furnace for a fuse required to operate its blower. Try to find it out and check it too. A dark spot in the glass portion of the fuse implies that the fuse is burned.

Turn on the Fan

Turning on the fan is another way to ensure whether your central air system is getting power or not. It is located just near the auto switch. You know the blower is receiving power if the fan starts when you switch it to “on.” You may still have problems such as a damaged thermostat or issues with the AC unit itself. You might have a blower problem if the fan does not turn on.

Thermostat Troubleshooting

Your home’s thermostat controls central air conditioners. Check its settings to confirm that someone did not unintentionally move it off “auto” or “cool.” Also, check the temperature to confirm somebody did not change it by accident. Programmable modern thermostats run off of battery power. Put in fresh batteries if you have not changed them for more than a couple of months. Often that is sufficient enough to get the AC working again. The chances are likely that the thermostat itself has conked out. You can easily install a new thermostat by yourself, in case you determine that it is the root of the problem.

Other Troubleshooting Tips in case your Air Conditioner is not working

Make sure the condensation drain is functioning correctly on both room and central air conditioner units. It might lead to malfunctioning of your air conditioner if it is clogged. Locate and remove the panel covering the condenser coils. Room or central air conditioners will not function efficiently if their coils are blocked or dirty. If water is dripping from your room air conditioner, ensure that the water collector pan, which collects water dripping from the condenser coils and drains them out through a tube on the back of the unit, is properly seated. Room air conditioners contain a thermostat sensor behind the control panel. Check whether the sensor is damaged or knocked out of position. The cooling capacity of central air units is reduced if its air filter is clogged. You can find this filter located near your furnace.

How To Make Sure Your HVAC System Is Functioning Properly

You should look out for three areas to see whether your HVAC unit is performing to its full potential and the HVAC is working efficiently or not, these areas are:


Your HVAC unit will continue to function if you ensure some preventive measures regularly. These preventive tasks are simple, and you do not require any technical skills to manage such actions. If you ensure these preventative operations not only it will keep your HVAC function, but it would also increase the longevity of your appliances.

Replacing the Air Filters

Your HVAC unit works at all times so you should make it a routine to change the air filters after every 3 to 4 months. If you do not change the filters the dust, hair and other particles will choke the screens, and it will disrupt the operations of the system. If you have pets in your accommodation, it adds up to the need for changing the air filters. Some big HVAC units or powerful system may not need a change in air filter for a long time; however, you need to discuss this with the provider to ensure you do not stall any necessary filter replacement.

Manage the Right Temperature on your Thermostat

Another important detail you should check is setting the right temperature in your thermostat. This setting will not only add to the functioning of the HVAC unit but will also help you bring down your utility bills. Many people are having a misconception that by increasing or lowering the temperature considerably at one go, they will be able to heat up or cool the place quickly. In reality, it takes the same time, and you end up pushing your system way harder than needed. You need to set the thermostat at an average temperature and give it some time to place in the temperatures you require.

Outside Unit Cleaning

Keep a regular check on the outside unit and clean it regularly. Sometimes the dust that settles on the outdoor unit prevent the airflow or block it, causing the HVAC unit to malfunction or work in continuous external pressure. You can take a garden hose and clean the outside unit of the HVAC. Make sure all power connection are off and shut down during the cleaning.

Inspect and Control the ductwork

Check if there are any holes and space in the ductwork that causes the air to leaks through them. Check if there is any release of cold air and what options you have to fix the holes. Generally, flexible ductwork requires complete replacement whereas the metal ductwork can take some repairs, like sealing and closing the gaps by using duct tape. In high temperatures the risk of cracks in ductworks are more so you can use additional insulation wrapping with a foil reinforcement to shield the ductwork from high temperatures, so it operates longer without any breaks.


Regular inspection will enable you to keep a check on the performance of your HVAC unit and to identify any areas that you need to work on to increase the efficiency of your HVAC unit. Some of the essential aspects you should look into when checking the HVAC system includes:

Inspecting the Air Ducts

Check the air ducts regularly to ensure that there are no cracks, hole or dirt in them that can block the openings. Cleaning the duct system is simple; however, if you are not too sure how to do it, you can always seek the help of a qualified technician for the cleaning operations.

Inspect your Thermostat

Check the performance on your existing thermostat. You may not have this system in the older unit, and the best thing you can do is to make some expense in purchasing a programmable thermostat that will allow you to control the temperature throughout the day as you need. If you are away from home for long hours, you can save a considerable amount just by using and controlling the temperature by a thermostat.

Monitor Temperatures in all Rooms

If you feel that your temperatures are uneven in the different rooms, this is an indication of the air not flowing evenly in all places. It is better to bring in a qualified technician to check the complete unit to ensure there are no faults and malfunctions in your HVAC appliances.

Keep a Look on the Calendar

Although it is simple to keep a check on time, people often ignore this crucial detail. You should know the number of years you have your HVAC system in place, to ascertain its strength, working life and need for replacement. Generally, any unit that you have for over ten years should be taken off, and you should replace it with a new one. Older HVAC units are not only less functional, but they also impose health and environmental hazards and will consume more energy.


You can do a simple test to check the efficiency of the cooling unit. This test is for the older systems as the new ones have built-in functions where you can review the performance by just clicking on a few buttons.

You will need to get a regular room thermometer of the traditional digital meat thermometer that you use in your kitchen. Make sure that your air conditioning is working for at least thirty minutes before you start the test. Directly check the temperatures by comparing the air that is coming out of the vent to the air temperature going back.

You can get a steady readout by placing the thermometer in the airstream near to the supply register that is close to the inside cooling system and set it there for three to five minutes. Repeat the same procedure for the return vent.

Analyze both temperatures. Ideally, the air coming out should be fifteen to twenty degrees cooler when compared to the air inflow.
If you observe abnormal temperatures by doing a few tests, it can indicate a problem in the refrigeration unit or can imply that the system has lower refrigerant and need expert maintenance.

You should ensure regular maintenance of your HVAC unit to ensure smooth performance during peak season. Follow the guidelines, and it will help you to keep your HVAC units in order and give you the best performance throughout the year.

You can put your trust in Goller Heating and Cooling. We provide personal and commercial HVAC service and exceptional quality. All of our heating and air conditioning services and products are guaranteed. We offer: Air Conditioning Installation, Replacement and Service; Heating System Replacement and Service; Heat Pump Installation and Furnace Repair. We have been in the heating and cooling business for the nearly 20 years. Our unparalleled service, competitive prices, and overall value are why our loyal customers won’t go anywhere else. We look forward to serving you and your heating and cooling needs!

Specializing in residential and commercial air conditioner (AC) repair, Goller Heating & Air is committed to keeping our clients cool.

Air conditioner (AC) service and repair is one of the best, most cost-effective ways to stay cool in the summer and keep your system running at full capacity. No job is too big or small, and we deliver 100% customer satisfaction on every project. So whether you need air conditioner repair work for a single unit or an entire office building, our highly trained and experienced contractors will provide the speedy, high-quality service you can depend on with Goller Heating & Cooling.